COMMON MISTAKES, THE PIT OF DESPAIR + HOW TO AVOID THEM

The things I got wrong, the lessons I learned from my own founder F&%k-Ups, and why they might be relevant to your new hospitality venture, too.

Edward Francis 19/01/2023 Edward Francis 19/01/2023

FROM TARGET AUDIENCE TO TARGET IMPACT

Can we think about hotels in a new way? With what the locals, land and environment needs taking precedent over a focus on target audience.

Edward Francis 06/01/2023 Edward Francis 06/01/2023

My thoughts on the changes, trends, and considerations for hoteliers who are passionate about their food, beverage, and public spaces.

Edward Francis 20/12/2022 Edward Francis 20/12/2022

And end of year reflection on our new island home, what to do with all the limes, and what work and life looks like in 2023.

Edward Francis 08/10/2022 Edward Francis 08/10/2022

Turning complaints in to repeat visits can drive revenue and boost brand loyalty, too. Get this right, and everybody wins.

Edward Francis 18/08/2022 Edward Francis 18/08/2022

Finding out what your guests really think can transform your brand experience and the performance of your managers.